| rev:text
| - I placed an online order for a 8" sub and a large iced tea, and received an email confirmation and also the automated confirmation on their website. The message said the order would be delivered in 45 minutes, and it being a Saturday I expected my order to take the full delivery estimated wait time. After an hour went by, I decided to call the store and find out if my order was on it's way yet. I have been ordering from Silver Mine Subs for 5 years, and never had a very long wait time, especially on such a small order and always living near a location. When I called the store, the first person I spoke with said he did not receive my order to their system and that he didn't know what to do, that they just didn't get it, that they had been having issues with their online ordering, and I could just re-order. I stated that that was not acceptable and they needed to fix this issue and asked to speak with a manager. He put a "manager" on the phone, who actually admitted that he was not a manager and only a shift leader. I expressed my frustration with lack of solution from speaking with the first employee, and the shift leader was no better. There was no empathy, or concern for keeping my business and he stated that there was NOTHING he could do and that I needed to call corporate. My order also totaled $12.60, however charged my account for $16.13, and when I mentioned that information, he as well said that it wasn't his concern and there was nothing he could do. I even suggested that he deliver my food personally and I will show him my receipt for purchase to prove I wasn't trying to scam him, and he said he would not do that, and that if I wanted food, I need to re-pay and he would bring me my order. I kept asking him if he was being serious, or if this was a joke because never in my life have I ever had such terrible service, and he insisted there was nothing they were going to do, and that I needed to call corporate. I asked him for the corporate number, and he stated he didn't have it, and that I had to go online to get it. I politely told him to "eff off", and called the websites corporate number, where I got someones voice mail. I left a message with my name, number and story of what had happened and never received a call back. This morning I called the store to see if maybe I could finally talk to a manager. I was able to talk with Justin, who repeatedly apologized once I told him the full story, and he sounded so embarrassed. He offered me to come in for my order this evening, and that he would also provide a gift card for future purchases as long as it meant keeping me as a customer. Funny how he also mentioned there was only three people working that time of day, and he knew exactly who I was talking about and that they have had previous problems with that employee. So all in all, I cannot say that I will ever eat from here again after I am done using the gift card, and the only reason I will use the gift card is because I do not want to waste it. Although the manager Justin finally fixed the problem, it still does not sit well with me that this could ever happen again at this location nearest me, and that a well known business in Arizona would hire people who act this way towards customers, and they knowingly kept him having had previous problems. I understand there are people who make mistakes at their jobs, but is the juice really worth the squeeze? Not for this girl.
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