I came to the store with a birthday gift that I received yesterday and i wanted to exchange it to something else and the first cashier I met said if was ok if i dont have the receipt and i could shop around for items that i want to exchange, thats what i did for an hour until i found the stuff i wanted. When i went to pay, there was another cashier named Joana and she asked me if i have the receipt and i said no but i did have the phone number of the guy who bought the gift, i gave it to her and i told her that i want to EXCHANGE the gift for the stuff that i wanted and right after i gave her the phone number, she REFUNDED the gift to the guy who bought the gift and the money went back to his card without his permission and without me asking her to do that, i told her clearly that i wanted to EXCHANGE and she refunded it. when i told her i didnt want that she said well there is nothing to do now... the money went back to the card. i asked to talk to the manager and the manager also said that they cant do nothing for their mistake. that is a very bad service, i asked for an exchange and she refunded the item and said that i cant do nothing now when its there fault.
So i came to the store with a gift and i left with nothing. The service was really really bad.