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  • I never had a late payment in two years, turned in the appropriated notice, spent days cleaning to make sure everything looked nice upon leaving, turned in the keys, asked if we needed to do anything else, and moved out on time. We received a bill (over a month later) stating that we owed rent, a late fee, and a carpet cleaning fee. I was shocked since I assumed we were paying from the 8th through the 8th of each month. After reviewing the document, I saw that the security deposit was used for the rent, etc. If the deposit was used, why was a late fee charged?!? Also, the carpet looked good upon departure. No reason for a cleaning fee. I called to speak with the office staff to explain my concerns and the assistant manager was rude and said "I'm just trying to work with you." I said, "You are telling me to pay amounts that I shouldn't owe; that isn't trying to work with me." She said I could pay or the $100+ would be sent to collections. I said we would not pay a late fee or the cleaning fee (they took the security deposit for the rent and there was no reason for the cleaning fee). She sent the amount to collections and I'm paying stuck paying an unfair bill because the office staff was rude and didn't let me know to pay a prorated amount for the last month. Ironic that my only late fee was the final month when the bill wasn't properly given to me. BE CAREFUL IF MOVING HERE! Also, pet feces lines the sidewalks each day, maintenance takes months to fix issues/if the issues are fixed (we had warped cupboards from day 1 that were never fixed), and the office staff is rude after move-in.
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