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  • Ok, so I may have jinxed myself when I said I had no customer service issues in my previous review. When I first started going to this gym I was told I could use the same locker and keep my stuff it just make sure I had a lock on it and it would be fine. I was not able to go to the gym for a couple of weeks and when I returned to the gym I noticed my lock was gone. I went to the front desk and the clerk tells me that the manager had them go in and clear out all of the lockers and he could not find my stuff and they threw a lot of stuff out, which I was a little irritated about but it was just a pair of shoes I needed to replace anyways and a few other things. However the guy at the front desk just didnt seem to care that my stuff was thrown out. About a month has passed and I then get a call from a rude collections lady saying I owe all this money for not paying for my personal trainer (I had inquired about personal training previously) I attempted to tell the lady from collections that the lady I spoke with about personal training told me that to hold the price I just needed to sign the paperwork so she could get me in the system but me paying the amount due is what locks me into the contract but I had to pay within the next couple of days, I decided not to do the personal training and even told the lady I did the paperwork with I was not going to do it. The lady from collections told me that I had to talk to the manager about it. I called and spoke with the manager of this location and he told me he would look into it and contact me back. This was about a month and a half ago, I have called him and left several messages and he is always"in a meeting" How are you supposed to manage your store if you are in meetings all day every day. I even purposely called every hour one day and of course he was busy each time I called. I like the gym and the staff for the most part if you have an issue you better hope you do not have to speak with the manager because apparently he is not there for the customers he is there for the meetings and his lunch breaks.
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