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  • Let me start by stating "CACTUS CLUB in Toronto is HORRIBLE HORRIBLE PLACE!!! We booked a reservation for tonight - Dec 16, 2017 dinner for a party of 10 ... to celebrate my birthday, etc. This reservation was booked over a month ago because I like to plan ahead. Today, we get a call from the restaurant saying they can only accommodate 8 people, and the restaurant is completely full. Of course I went livid! Speaking with the staff over the phone is useless because they are no help. All they can say is, "there's nothing we can do, sorry!" Are you kidding me??? An establishment like Cactus that has several locations across the country, they really need to train their staff better. Customer Service and Customer Experience is huge!!! I hope the owner of Cactus will read this review - Cactus is now written off my books because of this horrible experience. The customer-facing staff you hire do not represent your company in a good way, well unless your culture is to give distasteful experience to consumers, then your staff are all aces! THANK YOU FOR NOTHING!!!
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