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| - I have been shopping for a new car at many different dealerships for the past several months (Including Mazda, Honda, Jeep, Lincoln... just to name a few). I have, in my lifetime, purchased five cars. I have had both good and bad experiences along the way. I can honestly say that I had the best new car shopping experience in my entire life today when I was shopping for a new Toyota Avalon at Sunnyside Toyota with Alicia.
It was a weekend day and I knew the dealership would potentially be busy, but I was promptly greeted within seconds of my arrival at Sunnyside. Alicia was warm, enthusiastic, and authentic. Her genuine care & concern for me and my needs made the process incredibly enjoyable from start to finish. I never felt uncomfortable or pressured to do anything I didn't want to do. I also loved how she treated me... I never received any "fake enthusiasm" or energy from her that I've received from other dealerships in the past. Despite it being busy, Alicia gave me her full undivided attention my entire time at Sunnyside, and made me feel like I was the only customer in the entire dealership.
Her product knowledge was incredible. She helped me get a fair price estimate on my trade-in car, and then proceeded to introduce me to the car I was looking into (Toyota Avalon). She knew every single button, technology, and mechanism in that car and answered all of my questions. I have had some sales people at other dealerships previously who don't get excited about the process. They have in the past, looked like they are there just because they have to be. Alicia was just as excited as I was about the car! We spent over 3 hours today looking at different trims & features. She also showed me many different color combinations. I'm the type of guy who needs to see the color on the car and the interior to know if I really love it or not. She never once made me feel like I was bothering her with all of my questions or requests to see different models and colors. The test drive was wonderful. I was able to test out every single feature of the car in both city and highway roads. I felt so comfortable with the knowledge and experience I was receiving.
Alicia was also able to help me adjust my thinking as we went through the process. She found out what my car "must-haves" list contained, and was extremely knowledgeable to offer up alternative trims and packages that I was unaware of. She was also able to show me options for buying at many different payment plans for my consideration. I did not end up buying the car today. I WILL be back. More importantly, I've told my parents, friends, and family that they need to go to Sunnyside Toyota and ask for Alicia!
If you are like me and are sick and tired of being treated poorly during the car buying process, or if you are sour towards the idea of buying a car because of previous poor experiences, please schedule an appointment to see Alicia! She will show you how the process of buying a car can be fun again. I wish I could give her more than 5 stars!
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