Called to set up an appointment for one of my two Toyotas for an oil change. The nice lady said synthetic oil, a tire rotation and a complimentary car wash. After arriving and waiting 10 minutes for Roger, then another 15 minutes back and fourth with Vin and trying to find me in the system which was spelled wrong. Then another few trying to sell me a warranty on my 2015 Rav 4 , I told him no thanks I was possibly looking to trade that in while I was getting my service done, he said then I won't need the warranty. He asked me to sign a paper that was $30 more then I was told. He said it was for the tire rotation. I said the nice lady said it was included, he said it was not and what am I going to do. He told me to decide what I was going to do , he asked me if I was going to pay the extra $30 or not! I said here is what I am going to do, get my car and get me out of here. He went and found my car and I left. I then called the manager and told him the ladies name and he said she was new and did not know. he said he only heard one side of the story. I said I thought when a 2 time 2015 Toyota owner comes in and wants to trade up for another Toyota and the tire rotation costs them nothing, I thought that there is only one side to a story. I then went to Camelback 30 miles away and conducted my business. They lost a good buyer and long lasting service client.