I think when you go to a Chinese fast food restaurant, you know what you're getting yourself into.
Perks:
-always very nice customer service when I've been (although I can't say I'm a regular by any means)
-giant portion sizes for the price
Downside:
-it's Chinese fast food...
Overall, I have respect for this place. I have a more sensitive GI situation so I'd rather get a sandwich at Subway next door, but I get the appeal of this place completely. If you're looking for easy, fast, cheap, a lot of food, you'll get it.