I waited nearly 10 minutes in line, which is pretty normal in the morning. After reaching into my wallet I realized I only had a $100. Their window does not say "No bills over $20 accepted." However, I asked the cashier at the drive through window if they could break it and she said no, sorry I only have 5's and 1's.
I work in Customer Service, and everyday we strive to do what's best for our Customers. This young lady did not show any empathy. I take full responsibility for what was in my wallet, but she could have tried to help find a solution rather than having me drive off, after I placed and order, drink was made, and especially after waiting in line for the time I did.
That's a wasted beverage, wasted time, and a waste of a chance to do the right thing for your Customer.