I'd just moved to Toronto and then went away for a few weeks...and of course my cat fell ill while I was gone. The doctors and staff at The Animal Clinic took my cat in, even though he'd never been there before. They were amazing at coordinating care with me and my pet sitters. They even let a friend visit him while he was boarding with them.
Unfortunately, I ended up having to put my cat down shortly after I got home. The staff were amazing with helping me run through all the treatment options. They were so incredibly patient with me calling and stopping by to ask questions and adjust medications. They always found time to see my cat if something was happening. When it came time to accept that it was time to say goodbye, they handed it perfectly.
I think they asked more questions about end of life care and the quality of life I wanted for my cat than my grandmother's medical team. They did a great job of explaining treatment options and potential outcomes and being realistic about expectations. They were kind and empathetic during difficult discussions.
I spent a lot of time on the phone and in the offices over the course of several weeks and felt confident that my cat was in good hands.