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| - I rarely go out of my way to write bad reviews. It's hard for me as a business person that relies on my customers to succeed, but today True Hot Yoga inspired me to.
I am new to the area, I just moved here one month ago from San Diego. I have been doing Core Power for 10 years, but it's too far from my new house in Scottsdale. I wanted to try this studio today, so I drove 20 minutes to get here. First, I was hassled because someone with my same name has been here for a new student offer in December (mind you I still have a Cali drivers license and license plate on my car). I have a very common first and last name, so I'm not surprised there is another "me" out there. In fact, a pro golfer has my same name, and Scottsdale is big for golf, so maybe it's her?! In addition to that, they have a check-in offer for new students, 1 week free. After the person at the front desk called the owner, she said, "they don't offer that at THIS location". However, the check-in offer is clearly attached to the location on yelp. Some advice for the owner (who was called to confirm I can not have the offer on yelp and I was possibly trying to rip her off):
1. Use an address or phone number to validate if someone has come as a new student before. Going on name alone is silly as there are many people out there with the same name. I worked for a Fortune 500 company years back and there were 3 of "me" working there. Accusing someone like me, in front of people no less, that I am trying to get away with something is super offensive and insulting on ALL levels. Not a great business practice. I am not and would not take advantage of a business, mostly because I have run my own business for years and was raised on the income of a small business, so I am very sensitive to be accused otherwise.
2. If you put an offer on YELP, that is clearly offered as a check-in for your location, don't tell me that it is not offered at that location and use bait and switch to try to get me to sign 2 weeks for $25. That it is illegal. I wonder if the Federal Trade Commission reads yelp reviews? And don't get confused, it is not about the $25, If the offer on yelp was for free, why would I pay the $25? Would you? It doesn't make sense for anyone. Don't offer it period. As a side note, after years of using yelp, this is the very first time I could not use a check-in offer. NEVER has it been a problem because the offers are attached to specific locations. That's how it works!
3. As I mentioned, I have been doing Core Power yoga for over 10 years. I have paid for an unlimited monthly membership for all 10 years. That's how much revenue you just lost, you do the math. And don't worry, like this yelp review, I will be spreading the word! I would hate for anyone to feel as embarrassed as I did in your studio today.
I like to try out a yoga studio before committing, as most people do, that's why all studios offer it. I have a Cali license, I have cali drivers license plates on my car still. It is clear I am new to the area. Out of pure principal and embarrassment, I left. It's ridiculous. I don't care if it is the best yoga classes in AZ, I prefer to be treated properly. 20 minutes drive there, 20 minutes drive back home and I got nothing out of it. Don't let this place waste your time and insulting you while doing it.
YELP-please be aware that this studio is participating in both false advertisings and bait and switch using you as a tool to do so!
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