We went here for lunch recently, and despite the steep prices, I wanted to try the place. I've never had their food and everyone raves about it.
The menu was so long and almost daunting. I ended up going with my safety and ordering the Pit Dip, which was alright, but nothing special. A little too sticky and there were odd bits of lettuce in the cheese (when the sandwich does not contain lettuce). Wasn't a fan. The fries were OK, but considering I paid $15 for my lunch, I expected something a little better.
I'm not sure if the massive menu is just their thing or not, but it made things harder than they needed to be for decent quality food that definitely wasn't worth the money.