I can see why this place has a less-than-stellar rating. I went on a Thursday for a little afternoon pick-me-up. The location was easy to find and the drive-thru was easy to maneuver. However, the service is what gives them a 3-star rating. I pulled up and did not receive a smile from the barista, something that Starbucks usually prides itself on. The transaction was "quick and dirty", in fact I didn't really know the transaction was over, he just walked away from the window. Hmmph. Less than impressed, but hey, at least I got my goodies :)