Took my car in for a 70k mile check on Saturday. I had called in and spoken to Austin over the phone before dropping off the car and he was really friendly.
When I dropped off the car, he asked me if there was anything I was concerned about in particular. I had noticed this loud crunching noise coming from my front right passenger wheel well but it had been happening for a while and I figured if there really was an issue, the techs would find it during the 70k inspection (why give ammo to be ripped off, right?).
Austin then called me later saying they had found a substantial issue with the axle/wheel well area (as well as with an engine belt). The prices for the repairs weren't cheap but it seemed fair considering the area and the prices charged by the competition in comparison.
Being a poor newlywed who has only a slight grasp on car mechanics, I really appreciated Austin taking the time to explain each and every issues/repair/cost to me. He never made me feel rushed and was very respectful and patient.
It was still a bit painful paying for the repairs (when is it not??? :P) but the car drove and sounded great afterwards. Thanks to Austen and the great service experience, I will be back again.