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| - Avoid like the plague. Allow me to illustrate my extreme dissatisfaction with these professional ripoff artists.
It is currently August. The absolute hottest month of the Arizona summer. Our AC gave out and yesterday all of us, a family of 4 adults and 2 little girls, in 93 degree heat indoors and sweating from every pore we called the very first people we COULD. ACE Home Services.
Guy named Caleb comes out, fiddles around with our old unit, and after half an hour he comes down from our roof and tells us it's unfixable and that being an old 20 year unitl we need to replace it urgently, yadda yadda and quotes us... 11 grand for a 5ton unit we later on found out could be bought for 2.5k. After much protesting and negotiating we 'talked him down' to 8k. Which is an exorbitant amount of money. This is what happens when you are desperate and literally melting in the AZ heat. To make matters worse, this guy tells us that we should leave the house and go to a motel for the weekend (Yay! more money to spend after overcharging us 8 grand!) because it would be too hot for our little girls.
Next morning, we decided to look for a second opinion. Turns out there's another place, awesome reviews on yelp, called JMAC. THEIR tech not only arrived instantly after the call, he tells us that our AC runs fine and that mold in the motor is triggering the unit's automatic shutdown feature and that is why we're literally melting indoors. Well, he gives us an alternative. Buy a new unit for 4 grand OR keep the motor for 400. And if we buy the new unit, we get the motor over the weekend and they'll take it with them when they're done. A much more reasonable alternative AND very courteous and reasonable service.
So after this we call to cancel ACE, and Caleb calls us infuriated demanding to know why we're cancelling! After explaining, the guy calls my mother "a fucking foreigner, all you foreigners are all the same" and saying that she is a horrible unreasonable person for seeking a second alternative to his clearly commission based 8 grand ripoff festival.
So not only do these evil people hire racist assholes who are out to rip you off, BUT they would also condemn you to a weekend of Arizona hell 90+ degree indoor heat for an entire weekend 'while the unit comes in'. Your practices are EVIL, you are racists (my mother is a US Citizen and the only 'foreign' thing about her is her thick spanish accent) and you are the scum of the earth.
So as I stated to begin with, AVOID LIKE THE PLAGUE. Avoid these people like they are throwing used needles full of AIDS virus at you. Don't let the heat force you into a bad decision. We are already looking at surcharges (15% restocking fee when they didn't even UNSTOCK anything!... they want to actually make us pay for literally NOTHING!) we will have to likely take these scum to court for.
Final evidence you will ever need to know (which we found out only a day too late)
https://www.youtube.com/watch?v=rK_rkvZeXdU
Yes, that is ACE in one of the segments, visibly and provably doing what they clearly do best, ripping customers off.
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