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| - I just moved back to the area after several years away and the old salon I went to didn't have availability, so I yelped Shine and my visiting-from-Philly sister and I made same-day appointments. The receptionist was very sweet and made sure to book our appointments together. I told her I was considering ombre color so she booked me with Waverly, a stylist with experience in the technique, but she said that the stylist could only do a cut & color consultation due to time limitations.
We got there and were offered drinks, "What kind do you have?" I asked...I was sold when I heard "white&red..." so I took my glass of red wine and waited just a few minutes before my cute as a button stylist Waverly came to get me.
I discussed the cut I wanted, which was really more of a much-needed shape up, and the ombre color. Waverly looked at the clock and said since I wasn't looking for something dramatic she had time to do the color that day. YAY! The girl was so sweet, had interesting things to talk about as she's new to the area, and spent two hours on my hair until the salon closed. Additionally, I have wavy/curly hair that has taken my entire life to embrace. Instead of doing a typical salon-style blowout(which I could never pull off on my own at home), Waverly commented on how much she loved/was jealous of my hair-type and worked wonders with a diffuser to bring out my hair's natural texture--THIS IS HUGE!! On my way out of the salon I got a bag full of goodies, a handful of Waverly's business cards, and a bottle of product to boot.
I didn't look too much at my hair that night as I went out right after but the next morning I was slightly disappointed, I wanted MORE color and I felt that I got more top layer highlights than a full ombre. I've never had the technique done before so I didn't know really how to communicate what I wanted. I himmed and hawed over whether I should call back because I liked everything that was done, but I didn't feel it was enough. So I called and left a message for the manager, who wasn't in that day, but who I got in touch with me promptly. I told her my predicament and she assured me that I should get what I want with my service, she booked an appointment for me first thing the next day.
I was nervous showing up there because I didn't want to be perceived as rude or a prima donna. I talked with Waverly and she said that because I came in initially with a more natural look and no color in my hair that she held back because she wasn't sure how dramatic I wanted to go. She was totally cool with me coming back because she assured me that she wanted me to be happy.
She did EXACTLY what I wanted and spent another TWO HOURS on my hair. She didn't skimp on the lovely scalp massage, she took her time, and fully styled my hair-ON THE HOUSE!
My experience at Shine was really, really great. Waverly is a very sweet woman and a skilled, talented stylist in cut and color; she didn't make me feel awkward at all about coming back. The customer service was absolutely superb and Marit the salon manager really put me at ease also about making the decision to call after my first appointment. If you're on the fence about this place, I completely recommend it for the great cut, color, and customer service I received. This is a great business that is a SHINEing example of quality service!
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