Full disclosure, I have been contacted by members from Peter Lik's team since my initial review. They did not ask me to update my review, but I have chosen to because I feel that it is only fair to share the outcome of my experience. My biggest concern with the poor customer service experience I had on my birthday was that no other customers experience the stereotyping I did at the Peter Lik Venetian gallery. It was unjust and hurtful. Jeffrey Flowers, gallery director, reached out to me and he assured me that he had spoken with the gallery associates who I had interacted with that evening, although he said their recollection of events were different then my experience. I appreciate Jeffrey for following-up. I was also contacted by the national sales director Jeremy Meeter. He and I spoke via telephone and he was empathetic regarding my customer experience and told me that he also had personally addressed my concerns at Lik's Venetian gallery to help prevent my situation from occurring for other customers. Jeremy represents Peter Lik in a professional manner and is a true asset to the Peter Lik team - I really felt like he heard me and sought to rectify the matter. He offered to assist me personally if I'd return to a Peter Lik gallery in the future (before speaking to him I most certainly would not have went to a Lik gallery again and supported the gallery with my dollars - purchasing artwork is a significant investment, but if Jeremy and Jeffrey are a greater representation of the Peter Lik staff, I'd now be open to it). Instead of 1 star, I'd update this to gallery to 3 stars. I can't erase my experience in this gallery, it wasn't good and should have never happened, but the way it was handled was professional.