Outstanding service and assistance to give my nine-year-old a wonderful birthday party! I could not have been happier with the party host who was named Bree, she was excellent and so genuinely helpful! All of my sons guests were greeted immediately by Bree the party host and she handled the waiver and wrist bands, making it so easy and enjoyable for me. Even from when I booked the reservation, the staff on the phone was excellent. I received a reminder and confirmation phone call two days in advance for any questions that I may have and confirmation of food ordering, etc. And then there was a small glitch at the party with pizza arriving late, but the situation was handled promptly and none of my guests complained because this location handled the problem perfectly and made it even better with more jump time for kids. I could not have been happier with how great they communicated throughout the party, and all employees seemed empowered to handle any situation, like needing more plates, helping with decorations, or helping a child with a question. This location is clean and organized and my son and friends were very very happy!! Outstanding fun place to have a party and the staff here is top notch!! Thank you all for the great party event!!