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  • At first appearance this company was professional and courteous, efficient and thorough. That was from request for service to en emailed confirmation of the carpet cleaning contract. Then the technician, late without explanation, takes maybe 40 minutes to do a shoddy job of an entire upper floor (2guest rooms, master, stairs, hallway and bonus room). That was strange. I know how long it takes me and how long it's taken other companies and how long the estimate anticipated (2 hours). When I looked I found patches of the floor soaked and other areas dry. I asked the technician to go over clearly missed or stubborn areas that I doubted were done adequately. He did. By that afternoon those "spots" expanded. I emailed and called the company who argued that it could not have been the technician and proceeded to explain that sopping carpets were normal, that it was normal (in plus 27 degree weather with extreme sun covering the affected areas) for carpets to take 5 hours to dry! They offered to send the same man back to do the work again. I asked for a new technician. The SAME tech came back today and explained to me that he didn't know what I was talking about (one spot is larger than a splayed open hand, fingers included) but he would do what he could though he wasn't optimistic. At the end he actually asked me to review the job. I did but truly, what was the point as he denies there was any soiled patches period. To top it off the excuses I had from the lady who answers the phone were a matter if its all "normal" and the owner (Bob Keast) advised that, "After viewing the pictures I know that they spots can easily be rectified and I suspect that there was a conflict between our cleaning product and existing residue in the carpet." He, at least didn't act like it was a figment of my imagination. We will not be using this company again.
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