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http://www.openvoc.eu/poi#funnyReviews
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  • This place is the worst. The only reason we went here is because it was our first time filing taxes as a couple and having bought a house. Their tax professional was clearly hired on for the season. Things got a bit more concerning when she had trouble completing the mortgage and said this was good because she could use the practice that she doesn't do mortgages that often. I'm sorry, people don't normally buy houses and come to a tax professional for help? Several times she had to call corporate to walk her through how to the use the tool. She also failed to mentioned several deductions we should of had added. She was unsure how to do the local Cleveland taxes since those deductions were omitted from my W2. We were there for 2 hours and then had the wool pulled over our eyes when they showed us we had to pay them over $500 for two tax returns and a mortgage. Informing customer service following our nightmarish experience was even worse. They offered no consideration or resolution to make us feel confident that our returns were done correctly. They kept telling me they were confident things were done right and offered to have another "tax professional" look things over, but our confidence in their abilities was shot. I asked that they never contact me again I still get a barrage of phone calls wanting to check in to talk with a professional and offer me a discount on next years taxes. To throw gasoline on the fire, this review is late because of course I received a bill in the mail today for not paying the correct amount in local taxes and still owe more money. This nightmare doesn't end! Definitely not worth the time or the effort. For the sake of your financial situation, whatever that may be, do not use them. We paid close to 5x more than if we had just purchased the H&R Block software and done it ourselves again. Lesson learned.
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