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| - I took my toyota corolla over to this location two days ago on 01/15/2015. They were very fast in handling my car, and turned around my oil change in 15 minutes. The price was cheap too, at $17.24 with tax.
When I took my car today to my regular mechanic the problem showed itself after we popped the hood, My whole engine was covered in oil and they left the oil cap off unscrewed and tilted on where you pour the oil in the engine.
There are two reasons for why this might have happened:
1) the mechanic forgot
2) the mechanic purposely left it off so that I would take the car back after experiencing issues with it.
Either way, if this situation wasn't as serious as it was, I wouldn't have bothered to call corporate to report the incident with my invoice #. Since this incident could involve a major accident or issues with my car, I believe it is necessary for me to share my experience as well as report it to Big O Tires Corporate.
If any of you have issues, please call 1-800-321-2446, their corporate office, to report what is going on, and so that they can document it and send it to the the people who supervise the managers of the store locations.
I declined the invitation to speak to the store manager before making my report because often times, the manager or mechanic will attempt to reverse your fee or give you a free service to make up for it. This doesn't take away the countless of people they affect with dangerous and risky service.
If the previous reviews of other yelp members are true, your life could be at risk if they are doing things such as scratching break rotors purposely, leaving oil caps off, etc.
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