First, let me tell you that I had had their pho and their spring rolls a couple of times now. Yes, their service is HORRIBLE, they throw the menus on the table and do not speak or smile but their food is decent (I am speaking as to flavor only). Today for lunch we were extremely DISGUSTED and disappointed. I looked up their number to make sure they were open and I happened to start reading their reviews although like I said, I 've been there before. One of the reviews said "the restrooms are disgusting I wonder how their kitchen looks." That REALLY stuck with me but we were already committed (it was three of us) so off we go! We ordered the usual. Two bites away from finishing my spring rolls I find a thick black hair threaded into the spring roll! Ewww! The fact that it was deep in there and not just lightly sitting on top made it even worse. My friend says "that's gross. Want mine? Mine is from a different batch. What're the odds? Like one in one thousand!?" (they had forgotten his spring rolls so they came 10 minutes after mine). I did not accept his offer. He began eating his very carefully! SURPRISE SURPRISE! Half way into his spring roll he finds a LONG BLACK AND THICK hair. I couldn't believe it. What the ___?! Please see the pictures. It makes me regret EVER eating there. I will never be back. I can forgive ONE hair in the food, fine, it happens but TWO?! IN THE SAME MEAL? SAME SEATING? Clearly they don't give a crap about cleanliness. I REALLY do wonder what their kitchen looks like. I get up show it to the cashier who i believe is the owner and he takes the spring rolls and takes them back to the kitchen. He comes back and says "sorry 'bout that. Want me to take one roll off you bill?" I explained to him that it was 2 different orders so he took 2 off. A restaurant who does not take pride in their cleanliness and sanitary issues does not deserve my business. I will never be back.