We LOVE caplanskys on college st, we go all the time and never have anything but amazing things to say about it. So you have to understand our excitement and expectations when we saw it in the airport!
Total let down.
I'm not sure if they were understaffed or if the staff just didn't give a shit - although I feel it's the latter.
We were sat at the bar and waited 15 minutes to be greeted, after my husband had to ask a server if anyone was assigned to the bar. Another 15 minutes later and my husbands pop got to him.... I was handed an empty coffee mug as my tea with nothing to accompany it. Ordered our food and watched two groups of 4 sit at the bar as well, one of which left after waiting 20 minutes to be talked to.
My food was okay I guess, cold, but edible. My husbands on the other hand, looked like cat food and tasted worse. We left to look for something for him to eat after still having to pay for his meal.
Watched a woman seated at a table behind us get her own coffee and get scolded by a server because "that's dangerous and she could have killed herself" meanwhile the girl tried to explain that she had asked for a coffee 30 minutes ago and had already eaten her food without it.
Pretty sad and not the impression that caplanskys deserves as their downtown location is so great.