I really liked going when I was working with Kendall before she moved but most of the time I was doing exercises by myself and once in a while I would be checked on by an intern. Once Kendall left and I got a new PT, he was pretty green and the prices they were charging went up. They had my card on file and would charge after each visit. Then a few months later I get a bill for over $140. I left 3 messages at the phone number on the bill for Connie the billing person and never once received a call back. I called the main number and spoke to someone who told me the prices went up because the new PT changed some of the exercises. This seemed a little bit ridiculous since I was pretty much doing to same thing every time. I asked the person to have Connie call me which she never did. I paid the bill recently just to clear it up and just got a nice past due notice in the mail (although they may have crossed in the mail).