You had better be an established regular when you come to this Steep and Brew, otherwise you will be waiting a long, long time. I don't blame them for this; regulars are either there every morning like clockwork, or stop in several times a day for coffee, so of course they will be willing to accommodate them more than someone who only stops in on occasion. Too bad the west side doesn't have more coffee places to choose from so this Steep/Brew could be avoided.