I think the staff are fine, but maybe the manager, Loren needs to call their customers back, especially when they are having issues (called twice for a call back), and than they have the gall to charge for a $50.00 cancellation fee.
Don't get a crown here, they don't do the black film test to ensure a good fit. My wife was in pain for almost 2 years due to a bad fit, (crown came off twice) and when I tried to get some answers, the manager doesn't answer my calls and doesn't call me back.
Instead of fighting, i just took my wife to another dentist and for the first time in almost 2 years, she is not having pain in that tooth.
Happy wife is a happy family. :)