Although my first appointment started very late, I was very impressed with the session. So, I signed up for more. I have made multiple phone calls and sent an email attempting to make an appointment. The voicemail tends to be full. I can tell they have appointments available. I finally filed a dispute with my credit card company. The company lied and stated no mistake was made. So, that must mean they intended to steal my money. If you use them, pay as you go. Glad I didn't talk my husband into going.