I had Dave and Lowel come out on several occasions to fix and service my ice machine in my restaurant. They did ok in that aspect. However i had not had a problem for over a year or so, so why call right?? well my ice machine quit making ice and so i called for them to come fix it. I talked to Dave and he asked me if i had been using someone else since i hadn't called them in a while. I said no just had not had any problems. He stalled and stammered and finally i asked if he wanted the job or not and he said well its just you haven't called us in a while so i figured you had been using someone else. Look people... im a small mom and pop shop and for us it's if it's not broke don't fix it. Finally i said Hey if you don't want to service us just say so and ill call someone else. Dave, you are not the only refrigeration guy in town. One would think you being a family run business, you would not treat customers the way you treated me. I'm glad to know you are so busy with your company that you can afford to turn work down like this..thats awesome!!! Congratulations.