My mother purchased an assisted lift chair (in-stock, not special order) two weeks after my father's quadruple by-pass surgery with the anticipation he would be coming home to use it quickly. We could not forsee his lung collapsing and him requiring an additional four weeks of hospitalization. As soon as he was released, my father sat in the chair and it was not comfortable to him at all.
I immediately called the store where it was purchased and asked about returning it. The store manager, Carrie, said that we would have to pay a restocking fee, but she would have to speak to the store owner first.
She did not call me back for several days, and then told me that the owner, Steve Heffley, would not accept the chair that no one ever sat in, even for an exchange.
I cannot believe that is the company policy to defraud the elderly in their time of need. I sincerely hope that this can be resolved.