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| - *BUYERS BEWARE - DO NOT PURCHASE FROM THIS MENDACIOUS DEALERSHIP*
I'm updating this review on behalf of my Dad who just had a terrible experience here. I feel the need to speak up because we were extremely pleased with our initial purchases and now feel completely disrespected.
I received an email from Johnny Martinez regarding my dads 2012 Toyota Tacoma. The email itself was difficult to understand but from what I could gather it seemed that Larry H. Miller Chrysler Jeep Avondale was informing us of possible recalls and offering to repurchase our vehicle at market value PLUS an additional 10% in order to put us in a newer Chrysler/Jeep. I tried to call and speak to Mr. Martinez but a rep claiming to be his "assistant" offered to help instead. He advised me to take the Tacoma to a Toyota dealership. OK? Made no sense but that's all he said. I was even more confused after this call.
So, my dad goes to Larry H Miller Chrysler Jeep himself to speak to someone. After test driving a few vehicles, they offer him $17,000.00 for his Tacoma, claiming that is what the truck is worth. Well, my dad asked for $20,000.00 and reminded them that their email claimed the following:
"Please present this letter of NOTICE to the Authorized Manufacturer Re-Purchase Program Representative at the authorized dealer above before May 31, 2016 and receive a Re-Purchase Offer at Fair Market Value plus 10%."
Who ever attempted to assist my dad that day decided this potential deal was not worth the effort and was not in the mood to accommodate or find a mutual solution. My dad was obviously upset and left but not before someone asked him to return and talk to a "spanish-speaking rep" so that he can communicate better. This seems is where my blood start to boil a bit. NO, my Mexican born, SoCal raised father who has been speaking english for at least 40 years does NOT require a spanish-speaking rep so that he can "better understand." This was a rude attempt to put him in his place.
My dad returns to see the spanish-speaking rep and this individual forgets all about their appointment, reiterates all the same information that my dad already received and understood initially, and finally offers him $13,000.00 for the Tacoma and not a penny more. That's less than what you offered him the first time. Maybe you're "spanish-speaking rep" couldnt translate $17,000.00 correctly. Or maybe you're just trying to get new sales by low balling and misleading your current customers.
Why are you guys wasting your time and his? Why are you reaching out to loyal customers just to hassle them and make them feel less than you? This was not a potential customer looking for a cheap deal, this is A LOYAL CUSTOMER who came in to see you because YOU REACHED OUT to us.
*BUYERS BEWARE - DO NOT PURCHASE FROM THIS MENDACIOUS DEALERSHIP*
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