I messaged them here on yelp to make an appointment, and Kathy was very quick to reply. I was able to book an appointment the next day with her. She was very friendly and honest about the condition of my hair. She gave service and product recommendations, which I found helpful. I really like how much attention to detail they give when cutting/styling. I see some reviews complaining about language barriers, but the communication was fine with me. I had very thick and messy hair, but now I love my new haircut. Thank you Kathy!