1. We called and told Viva Napoli that we were going to be late for our 7PM reservations, only to be told that they aren't open until 7:30PM because of renovations. If that's going to happen, please have the courtesy to call the people who made reservations ahead of time to let them know. We had the courtesy to call you we were going to be late. You should be doing that in general.
2. When we got there, the server just showed us in the general direction of where we are sitting. We weren't guided there. It made me think if this place was new because it seemed the kinks weren't ironed out (they are no longer new!). This pizza joint is lacking warmth and charisma.
3. I had to ask for olive oil, chili flakes, and chili oil. I felt bad to even ask for salt and pepper, so I didn't.The salt and pepper should be at the table.
4. I wanted to put away my own food (I don't like other people handling my food.) and I told the lady I would do it myself. She huffily picked up my pizzas and didn't wash her hands before handling it. If someone insists, please let it go and give the customer your pizza box. I will be cooking away her germs for lunch today.
5. Pizza was soggy. It wasn't hot either.