I have gone here on and off for the past 10 years, and have seen it gone downhill. It is consistently busy due to its convenient location to Uptown, Southend (even before it was trendy) and Dilworth.
I have seen it go through two remodels. The service is always prompt and average quality. You cannot argue with the wine that is included as well.
However, this place is FILTHY based on my most recent experience. I don't understand how it passes health code checks. Hair, dirt, nail clippings and dirty towels are all over the floor. The tubs for pedicures are stained. I did see someone cleaning them after each use, but I question the effectiveness using a dirty brush and little spray.
The most recent remodel including installing a large step for the pedicure bins without a rail. They tend to get wet and dangerous without a railing.
After 10 years, I will not be back to this location.