I have shopped faithfully at Lowes Greenhouse for over 25 years. Their new delivery/planting guidelines are ridiculous. I purchased 2 trees, paid $25 for local delivery, $25 for mulching and $100 to plant the trees ($50)each. They said that the trees would be planted within 7 days, but could not give me a date or time. I asked for them to give me a call before they came to my house (either from their prior job or the office) and they said sure, but there is a charge for that service - $50. Yes, $50 to make a local. Hone call to simply advise that they are on their way to my house. Lowes cited their new delivery and planting guidelines. Although I completely respect that they can make their own policies and I can vote with my feet, I feel that I need to share this experience with others. I prefer to shop locally and will move my business down the street to Breezewood or Petiti's. Shame on Lowes...the fact that you think this is an acceptable customer guideline shows that you no longer care about your customers and are completely out of touch with service.