I am editing my original post due to my last experience at this location. I went online to set an appointment and typically you receive a call to schedule an appointment within 24hrs. This is a great option to a busy life if it works properly. I never received a phone call. I called the business and asked them to explain why I did not get a phone call. They said they prefer the customer to call because they don't always check their e-mails where the online appointments go. This means to me they are lazy and really don't care about their customers. I like massage envy, but I will be transferring my membership to a new location.
Previous post:
I really enjoy the concept behind massage envy. The fact you can have a membership and get at least one hour massages every month. You can upgrade to a 90min massage at a low cost then if you were not a member. They give courtesy calls if you have racked up credit for massages and seem like they really care for the well being of their customers. So why a 4 star instead of a 5? The masseuse doesn't remember the customer. I know they see lots of people every month, but at least you can take some notes on a clients chart. Read these notes ahead of time and ask some personal questions from the last visit. You know like, how have you been since last I saw you? We worked a lot on your neck and back how did that work out for you last time? You know it's the small personal touches that really make you feel welcome! That's my only complaint.