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  • BEWARE of high pressure sales and complete misinformation... I was pressured into buying a package of 69 classes after my first class. I have had MAJOR medical issues the past few years and specifically asked what if I have to cancel due to medical reasons. I was told that it was absolutely no problem and I could just bring a note from my doctor. No problem since my medical problems are real and not made up I figured if necessary it would be easy to cancel. Let me tell you... when my debit card was stolen and I was waiting for a new one, the ILKB staff called me at least once or twice a day looking for payment even though I told them I would call them with my new card number when I got it, but when I called and left several messages regarding cancelling, they never called me back. I called and called and called until I finally got someone and got some nonsense that their voice mail is messed up?! Really??? I had to have another surgery due to my medical condition and I am unable to do the high intensity work out that is ILKB. I was told that a note from my doctor would not suffice and they provided a form that is utterly ridiculous and threatening. It had to be completed within three days of receiving it, which happened to be when my doctor was out of town... Knowing that I would not be able to cancel prior to my last payment being deducted from my account, I did not complete the cancellation. I am now stuck with 65 ILKB classes that I will never be able to use. I asked one trainer if I could transfer the membership to my son and she said yes and then I asked another trainer and she said no. So which is it? I am disappointed and disillusioned and just wish that this money I spent could at least be put to good use. Just BE 100% sure that you want to do this because you will get no flexibility when you need help.
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