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| - I really hate writing long reviews, but it would be a disservice to give 2 stars and not give the entire story. If you had asked me 2 months ago how I felt about this gym, I would have said good things, but now I am not a fan! 5 stars for childcare staff, 1 star for management, so I'll settle for a 2 star review.
First off let me just rate the gym itself. Lot's of cardio machines and weight machines. Sometimes you have to wait for the free weights or other equipment. I think it would be nice if the trainers had their own equipment, but we just try to modify our workouts until the trainers are done with what we need. It's a small gym and not intimidating so it is an okay place to work out. Unfortunately, management is not the greatest and I've lost my motivation to work out in a place where I feel targeted and picked on.
We decided to sign up for this gym after getting advertisements in the mail every month for their $10 membership. The girl who helped us suggested that we get the $20 membership which included unlimited classes and the ability to bring in a guest every time you come in. Since I mentioned that I was not interested in going to the gym without my husband, she suggested that would be the best plan for us. $20 membership plus $10/month for child care, we started paying $30 month to month.
About a month ago when I went to sign in as a guest, a man at the desk (he was dressed like a manager) questioned me as I signed in. As I'm writing my name he looks at it and asks "you're a guest?" I said "um, yes". He asks " Who are you a guest of". I said "I'm a guest of my husband's, I come in with him". Then he asks me again and throws out a name and asks if I'm with him. I'm like what? I said I'm with my husband. I don't know if he was not listening or thought I was lying but he then asks "are you a member?" WTF man! Why the interrogation? I finally point at my husband and said "I'm here with him, is that okay??"
The next time I came into the gym, I notice that the guest sign in is no longer on the table and I get a weird vibe from the girl when I ask to sign in. Fast forward 2 weeks later, my husband gets a call from Smart Gym informing him that our membership is no longer valid and that I will need to sign up for my own membership. We go into the gym to talk to them and apparently the reason why our membership is not valid is due to the changes in their insurance so guests will not be covered if they get hurt. They were also not willing to accommodate us for the inconvenience, so we'd have to pay another $40 yearly maintenance fee, making it $80 for both of us. We were told we had a month to make a decision. We were in a pretty sour mood, so 30 minutes into our workout, the guy comes back up to us and tells us we now have 9 months to make a decision. That made us feel better and I figured we'd suck it up and just pay for another membership instead of looking for another gym.
So fast forward another week, my husband is talking to a guy he works with that goes to Smart Gym and turns out this guy has the exact same membership as us and never received a call about his membership being invalid. The only difference between him and us is that his guest doesn't come with him every time he works out. After hearing about our situation, my husband's co worker asked someone at Smart Gym if he would be forced to change his membership if there were any changes to anything and he was told, "no, you would be grandfathered in". UM, what????
After hearing about this, I no longer feel like setting foot in that gym. I love working out, but I'm willing to sit out the gym until we find another one. I just feel like we're being picked on and targeted, and I don't like being treated differently from other members just because we actually use the facility. One warning sign that Smart Gym was all BS was when we were told that the only way the child care door could be opened was with your fingerprint. Turns out the fingerprint thing is BS, anyone can open that door. You've been warned.
(sidenote: I wrote this review 5/9/14 and it never posted until today 7/10/16 so maybe the childcare door has changed, but I'd double check!)
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