Really love the way my eye brows look after my service at Benefit. There is usually no wait. The girls take time to map out your shape and consult with you before shaping your eyebrows. After the wax, I love the cool gel they apply and mini massage around your eyebrows. I believe my stylist's name was Jackie. The only thing I would suggest is if you had a chair with back support because I find sitting on a bar stool for a little while hurts my lower back. Otherwise, I'm very happy with the results and recommend others. I would warn others not to go to a cheap threading salon (and risk losing your eyebrows). Instead, spend a bit more money to have your eye brows shaped with care by Benefits.