When I arrived, I was told there would be a 35-40 min wait... which I agreed to because I had driven all the way here. Then, even though there were people waiting, a handful of employees left. They even asked one of the men to get the pedicure chair ready for me and he instead left, so I didn't sit down for 15 more mins.
Then the chair they put me in didn't work so I had to hold my leg straight in front of me the whole time, which was really uncomfortable. There were other chairs open and when I asked if every other chair worked.. the guy laughed and said "yes, it's just this one". Why would you put someone 5'1'' in the one chair that doesn't move?
The water jet was also spraying all over the floor, there was someone else's open water bottle next to me the whole time (but they didn't bring me a water or clean up that one). They didn't change the towel on the manicure table so someone's nail clippings were still all over it.
The worst part for me though was the outcome - two nails were cut on a diagonal (irreparably until they grow back), and I wasn't asked what shape I wanted my nails to be.
This was the dirtiest experience I've ever had at a nail salon and my nails look terrible.
The only reason I'm giving two stars (v. 1) is because I shared the feedback with the owner at the time who seemed genuinely disappointed. She offered me a discount (which I did not accept) and offered to fix my nail. At that point, I had been there a full two hours and was ready to take all of the polish off -- there is no way I was staying a second longer.