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  • I've been thinking about getting my old galvanized steel shed in my backyard replaced for some time now and there's not many options in town aside from Home Depot/Lowe's, so I called Tuff Shed - the leaders in Shed manufacturing, or so you'd think. I called last night on 2/12/2015 and spoke to a gentleman named, Adam. Questions and answers went on for several minutes and I was immediately quoted a STARTING price of $2500. Keep in mind, that's just the starting price without any options (windows, shelving, etc) or for the install itself. I mean, is it made of diamonds? I'm not trying to buy a used car here. It's a square box that doesn't move and holds rakes and shovels guys. Clearly, you're paying for the name here. Adam then asked if I wanted a "Design Associate" to call me tomorrow to possibly come out to my home and give me more options and ideas. I said, "Sure, but not in the morning though, just in the afternoon." He agreed. Fast forward to today at 8AM, my phone rings from a number I don't recognize. Me - Hello? Caller - "Hello! Is this Richard?" Me - Yes, it is. Caller - "I noticed you called me and I was returning your call!" Me - Uhh, I'm not sure who this is? Caller - "Oh, well, this is Tuff Shed. I have in my notes here that you called yesterday inquiring about our Shed's?!?!" (Okay, so what he means is, I called the COMPANY yesterday and not HIM. He's trying to make it feel "personalized" in some eerie way like a snake-oil salesman, but now I'm already annoyed because I requested this call in the afternoon, so let's see how he handles my next response) Me - Yeah, but I told them last night I wouldn't be available until this afternoon. Caller - "Well, looks like I'm a little early then, HAHAHAHA (super creepy laugh), how you doing today, FRIEND?!" ....I hung up. This is not the way, Tuff Shed. Not in the least. Either start listening, learn to follow simple instructions or find employee's that know how to communicate to potential customers. I'm not your, "friend". We're not drinking buddies, Tuff Shed. If anything, I'm your Boss that requires you to build a wooden shed without issue - that's your only function. If NOT being condescending (as per another reviewer on here) is too difficult of a task to understand then I guess you're going to be out of a lot of $2500+ deals from folks in Vegas.
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