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  • This was the MOST disappointing Yard House that I've ever been to before! We arrived and the host said to follow her to the table. A few minutes later, she finally decided to walk towards it after she was done chatting about things that were absolutely not work related. Once at our table, our magnificently pathetic server didn't even bring the 4 of us waters for a solid and literal 25 minutes. I did however get my beer in the meantime. We ordered food, and while we were all eating and drinking, the waters still never got refilled but once over a 4.5 hour time span. The waiter went out of his way to avoid our table because I think he acted as if we were way to demanding. I know that getting drink refills and taking food orders is a tough gig, but that's your job. We asked for our bill to be split between the 2 couples, and ours came out about half correct when he brought it out the first time. Then 5 of my buddies friends walked in the door and stood around to say hi because they'd not seen each other for years. When our waiter came back, I asked him to correct the bill and supplied my card to be charged the correct amount while my friend paid him cash for his portion. When it came back being delivered by another waiter, I'd been charged an 18% gratuity for a tab from a party of 9 (because of the standing friends), and my buddy didn't get anything back! The waiter had left because the place was closing, that's what he charged, and I was basically told that they didn't have time to remove the gratutiy and that they could charge it even if there was not a group over 8 people, and my friend was out $14 in his change because the guy just kept it. I'll never go back here again. They were terrible service, and terrible people. If you just did your job correctly in the first place, you wouldn't have to go out of your way to steel your tips from people.
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