It's been awhile since I've been back so I thought I'd give it another shot before my workout.
There was a gentleman behind the counter instead of a woman. He was nice and was able to make my order vegan. He was also kind enough to sub out a non vegan sauce for one I would like.
I ordered a veggie burger without the bun since the bun wasn't vegan and a gluten free vegan bun was $3 more. After consuming the burger, the bun wouldn't have made a difference. It was bland and...well bland. The tofu fries on the other hand were amazing! Add the BBQ sauce and wow!
Service was a lot better from my first visit last year. I was asked if I needed anything else after my food was delivered and I asked if silverware was in a specific area. The gentleman then offered to grab them for me instead. The staff seemed more cheerful than what I experienced last year.
However I can see why they would be Debbie downers. They have people coming in asking for sparkling water in a different language. Just say sparkling water!
Overall, this visit was better than the first. And to the lady who was asked to leave because your dog wasn't a service dog, there's still no sign saying service dogs only. Remember, it's a food establishment...with an open juice bar. I'm sure most people would like their juices without animal hair.