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| - Had this placed bookmarked for months & my experience today w/ my bf was a complete disaster. First, when we walked in, it took awhile for anyone to acknowledge us because there was no hostess at the wait area. Finally, when a server did, she said that it'll be a a few minutes. We basically stood up the whole time since the small couch was occupied by 2 people and there was no way we can squeeze in. 12-15 minutes later, we were finally able to sit down. Walking in the dining area, i noticed there was plenty of seats at the bar area and she didnt bother offering that to us.
We went there around noon-ish for the lunch special. I ordered the Salmon Miso combo and my bf ordered the Spicy Salmon bowl combo. When they brought out the entrees, they forgot to bring out my Salmon Miso entree and the waitress stated "it will be ready in a few minutes." First of all, why would you bring food when one of them is not ready??...6 minutes goes by until i can finally catch someone's attention (only 2 waitresses working there at the time). My bf had to start eating his food without me. When i asked her, "where's my salmon?" She said, "oh, i'll get it right now"...So basically, my salmon was ready & she totally forgot about it.
When we saw my bf's Spicy Salmon bowl combo, we were totally shocked at what it looked like. We thought they made a mistake. It looked like grounded up bright orange paste (i thought it was pureed smelt egg for a second). The bowl was 90% rice, 10% fish. My bf stated "it's more mild than spicy and all i can taste is rice). My salmon miso was good, miso soup was ok and veggie tempura was typical. The waitress assured us the food was the spicy salmon.
The 2 waitresses that interchangeably served us never once checked on us. I have to keep flagging them down to even get their attention. We were both still starving after our meals. It looked plenty but it wasnt satisfying. For the price, I was happier and fuller with a bento box at Sumo sushi. I asked for a check and waited about 8 minutes. Finally, i had to flag the OTHER waitress down to bring me my check. When i gave her my credit card, she stated "oh, our POS service is down. We have to make a carbon copy of your card." Really??? That was just the icing on the cake.
She noticed my bf and I did not look happy. She asked us if our food was ok. I was happy with my Salmon Miso but told her about my bf's Spicy Salmon bowl. My bf told her he was expecting it to actually look like a fish, kind of like the same form as my Salmon Miso. The waitress then stated "Oh, the other waitress FORGOT to tell you it was RAW". They didnt bother stating it was raw on the menu, yet alone explained it to us!!! My bf expressed his unhappiness with his food and all she can say was "I'm sorry".
The waitress, (one of their names was Yumi) didnt bother giving us a discount, yet alone comp my bf's entree. What kind of place does not state or even write that a particular entree is raw??? Some people do not like raw fish. I told my bf, "maybe the food will be better for dinner", but he was so turned off that he stated, "I dont ever want to come back here." Service makes a huge difference as well! I had such high hopes due to the glowing yelp reviews!!!
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