9/28/17 around 6:10pm Terminal 4 Gate C 17. I ordered a sandwich at Panera at their new remodeled area with their tablet. Pretty cool technology. But here is the truth. They were behind over 30mins on orders. One person was waiting 1 hour. Yes 1 hour. I know these reviews can get extreme but this is completely accurate. No one working at Panera made any announcement or tried to take action. The TV monitor was not updating people orders. People kept ordering food through their tablets; which takes your payment with no receipt. I finally realized that I am not going to get my food soon so I went up to the manager. She was refunding people their money back: one guy waited 1 hour, another 30 minutes like I said above. People had to board their flights after waiting and had no way to get their money back. What was the worst part was that the manager actually left! She decided to walk away around 6:30pm. I wanted to go ask her where are you going. You could tell that they had no clue what to do.
I hope they changed their systems on taking orders and give everyone who could not get their food and paid their money back. Please go get food somewhere else at the airport until they resolve this.