I took our little dog Benji, who is 7 years old, to the Groom Room for a complete makeover. He has a ton of hair for a 6 lb. Chinese-Crested/Chihuahua mix and develops a few matted clumps that can look unkempt.
Our dog is a seriously nervous, distrustful guy, as well, and requires the most gentle, patient treatment. I stayed around to watch how the groomer dealt with him just because I half-expected to end up aborting the mission.
Long story short, Benji loved the experience and only cried during the hair-drying part. After it was all done and we were out walking around the city, we have never had so many compliments on his appearance. I have referred tons of strangers to the Groom Room based on our positive experience there. People would come up to me and ask me questions about my dog because he looked so ridiculously cute like a puppy. I would absolutely recommend this establishment.