So its been nearly four months that I took my Ford edge in for collision repair, they exceeded the two week repair I was quoted and was there three weeks.
I didn't mind so much as they were friendly hence I did have to initiate every call for status reviews. My issues are that the manager expressed that if I wrote a positive review via yelp I would receive a $75 cash voucher.
I called and was told they needed to view my comment and send the voucher as next step. I never received a voucher nor a follow up call. Negative reviews are not good business clearly. People want a reputable company with positive feedback, hence customer service should set apart on how customers are treated.
Integrity says a lot and goes along way. They don't pride themselves on honorable business practices.