I made a hair appointment with Josh. I wasn't exactly sure what I wanted done, and once I expressed this to him, he took me through a few options for coloring and styling. I have never done anything drastic to my hair and was slightly nervous. However, he was such a pleasure to talk to and really helped make me feel confident that it was going to look great. The finished product is amazing! I couldn't have had a better experience. Also, I went on a Tuesday evening, when they weren't super busy. It was very relaxing and I can't wait for my next appointment.