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  • I really like Dr. Libby, she was great with the kids. My only complaint is her unjust billing practices. I received a bill almost 2 years later after service was received and this was my first bill for $79.00. I called the billing office and they were unprofessional and informed me they had another billing department who forgot to bill me 2 years ago, so they were doing it now. If I did not pay they would send me to collections. My son has a primary and a secondary insurance this bill should have been covered 100%. They never billed his secondary insurance and informed me that I was fortunate they even billed my insurance because most dental offices do not. I now take my children to another pediatric office and I am told up front the charges and informed it is standard for them to bill my insurance. I have filed a complaint against Dr. Libby's office with the BBB asking for a refund and if I get it, I will gladly remove my complaint. It is unfortunate because I really liked Dr. Libby, but felt her billing office staff was rude and carried on unjust billing practices. My only hope is that Dr. Libby is informed and makes changes, so this does not happen to another patient in the future.
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