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  • I am not normally compelled to review a place based on one bad experience among many positive experiences, but I was at Beachwood Place during the "riot" - or "racially neutral teen-generated disturbance." I got pepper sprayed, indirectly, but... still plenty awful. It's not often you walk out of Pottery Barn and into a small-scale riot complete with hysteric screaming, handcuffed perps face down on the floor, and a cloud of pepper spray. Anyone that knows me knows that I'm a socially liberal, open-minded person. Certainly not a racist. But I also know when something isn't right. And anyone that was there that night knew something wasn't right. It was Christmas Eve Eve, so I'm sure 2-4 uniformed police officers patrolling the mall floor would not have smacked of racist profiling. It was a busy night regardless of the racial composition of the clientele. I hate to even hint at being dramatic, but a security team worth half a damn would have said "OK, this is just not normal and this is a high risk situation" and called for some very subtle and reasonable backup. I'm not talking about a SWAT team, here. Instead, a place that is already in financial trouble was dealt a huge blow. Most of the Saks patronage is probably hesitant to return. Plus, I had to leave before I got to go to Auntie Anne's, which means a maximum 2-star experience. Sometimes, I think this overly-sensitive country has lost its damned mind. We are too afraid to hurt someone's feelings, so we ignore what any clear-thinking person could see was an accident waiting to happen. I'd say the same thing if there was a mob of 200 white teenagers in the food court at Richmond Mall. It's abnormal, and it's the job of security personnel to acknowledge abnormal activity. The stores are still nice. On non-riot days, this is a solid 4-star mall.
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