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| - This was by far one of my most stressful meal experiences. ***This review is largely based on my dissatisfaction towards their management. Tasty food is important but if management is poor, it's highly unlikely that I'll return***
My colleagues and I visited on a Friday for lunch at noon, and during this peak time of the week, they appeared quite short handed. With only two servers on the floor, they were overwhelmed with taking orders, cleaning the tables, serving food, refilling water, attending to new customers by the door and getting the bills. But kudos to the male server who did everything and remained friendly and positive!
The kitchen must've had only one cook because everyone's food took forever! At 12:55, close to 40min after ordering, one of our two pan oven pizza came but we were still waiting on the other pizza and a mac and cheese dish. We had no time to eat! At 1:05, the server had to pack our pending orders straight from the kitchen into take out boxes. In a rush to get back to work, we left the restaurant with food in our mouths, half a slice of pizza in our hand and bags of take-out boxes. For a business that's running for a few months now, and a restaurant this size, serving "fancy" lunch menus, would you not have prepped the food in advance and anticipate the number of customers!? No idea what was going on in the kitchen but that was horrible time management!!
I don't have much to say about the food except the karaage pizza was an interesting fusion of Japanese and Western style. It had onion, seaweed, pineapple, chicken karaage, cheese, teriyaki sauce and mayo. The lunch combos come with a pop or special housemade drink- which is lemonade. At least the lemonade arrived quickly and tasted good. The mac and cheese wasn't special and lacked mushrooms and bacon. Also I'm sure it would've tasted better on the skillet rather than a take out box and although I want to try their cheese fondue and desserts, i won't be back until they have time to improve.
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